BPO stands for Business Process Outsourcing. BPO is a process of outsourcing/subcontracting the business with third-party companies.

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Whether the outsourced firm is involved in the travel or hospitality sectors or uses travel or transportation as an operational modality determines the functional definition of travel BPO. The term "travel BPO" refers to projects that provide conventional travel services in a business that is a participant in the travel sector, such as an airline or travel agency.