Boost your customer satisfaction and improve your customer service team's performance with these 10 essential KPIs:
1. First Contact Resolution
2. Average Handling Time
3. Customer Satisfaction Score
4. Net Promoter Score
5. Abandonment Rate
6. Resolution Time
7. Repeat Contact Rate
8. Feedback Volume
9. Escalation Rate
10. Agent Utilization
Track and measure these key performance indicators to evaluate your team's effectiveness and identify areas for improvement.
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10 Important Tips: KPIs for Customer Service - WebMaxy
What are the KPIs for customer service? To know, have a look at the blog, 10 important KPIs for customer service.https://www.webmaxy.co/analyzer/kpis-for-customer-service/