Boost your customer satisfaction and improve your customer service team's performance with these 10 essential KPIs:

1. First Contact Resolution
2. Average Handling Time
3. Customer Satisfaction Score
4. Net Promoter Score
5. Abandonment Rate
6. Resolution Time
7. Repeat Contact Rate
8. Feedback Volume
9. Escalation Rate
10. Agent Utilization

Track and measure these key performance indicators to evaluate your team's effectiveness and identify areas for improvement.

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